Customer Information

To find a product you can search using the search box or the advanced search tool or simply follow the category menu to the product. Click on the category of the product you are interested in. Click on the small picture of the product of interest to get a bigger version. This contains the details about your choice of product. Select the appropriate size and colour if applicable and type in the quantity of that product you wish to buy. Click 'Add to basket' and this will place the product in a 'virtual shopping list'. You can add more items to this list, or go to the checkout to pay 'online' with your credit card.  No money is taken until the item(s) is dispatched.

We take every care to ensure that the description and specification of our products are correct however, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. 

Whilst every effort is made to ensure the prices on our website are accurate, prices may alter, either up or down. If the cost of your order differs from the prices quoted, we will contact you either by telephone or email to request your instructions. 

The cart displays all your reserved purchases so far on this visit to the site. It is situated on the left hand side of the screen.  If you wish to order more of a certain item, click on the 'View Cart' button in the Shopping Cart, type the number in to the quantity box and then press the 'Update' button. If you wish to remove an item from the cart, then follow the steps above and delete the contents of the quantity box. In both instances then press the update button. To complete your order press the ‘checkout button’ on the Shopping Cart display and then follow the instructions. You will receive an email acknowledging your order. 

Delivery will be made by courier to the delivery address provided by the user.  If a signatory is not available at your usual address please consider an alternative delivery address where a representative for yourself is available to sign, or designate your workplace as your preferred delivery location. Once goods have been delivered to you or your representative Stockley Online will not be liable for any subsequent loss or damage.

If you are happy for the parcel to be left in a safe place without it being signed for you can add specific instructions when selecting your delivery option.  These will appear on your parcel for the benefit of the courier.  If a parcel is not signed for the insurance becomes invalid.

Please note that if a signature could not be obtained and no other instructions for leaving the parcel have been given the parcel will be returned to the couriers depot and a card left advising a contact number and depot location.  If the parcel is not collected from the couriers depot within five days it will be returned to Stockley Online and you will be liable to pay the £15 couriers charge. 

If you are buying goods that will be delivered within the European Union you will pay the price shown including VAT. Countries in the European Union (EU) are United Kingdom, France, Germany, Spain, Italy, Austria, Belgium, Denmark, Finland, Greece, Ireland, Netherlands, Sweden, Portugal and Luxembourg. Customers from any other country will pay the price exclusive of VAT but may have to pay some import duty to Customs. (See below) 

The prices quoted during the checkout process are exactly what you will pay to Stockley Online. However, people outside the EU may be liable to pay Import Duty to Customs. This is beyond our control and as such can make no guarantee of whether you will have to pay or how much it will be. In our experience, it tends to work out at around the same rate as VAT but can be slightly lower or higher depending on the country in question and quite often to the type of item you are ordering. If you have any doubts about Duty we recommend you contact the Customs office in your home country for more information.

We aim to deliver your purchase quickly and securely at the best price available.

Mainland UK

Standard Delivery - £5.99 inc. VAT and insurance 

Next Working Day - £8.50 incl VAT & insurance 

(Excludes Scottish Highlands & Islands)  Orders must be placed before 12.00 noon for delivery the next working day.  For orders placed after 12 noon on a Friday, delivery will be the following Tuesday. 

Saturday Delivery - £17.00 incl VAT & Insurance

Orders must be placed by 12 noon on Friday, for delivery on Saturday morning before 12 noon. 

Outside UK Mainland 

Northern Ireland & Isle Of Man - £15.00 incl VAT & Insurance

U.K Offshore - £15.00 incl VAT & Insurance

Southern Ireland & International
Overseas deliveries are at cost and we will email you with the actual cost of delivery prior to sending your consignment. 

When you place your order the card details are immediately encrpyted and stored for later use. Payment is only taken when the goods are ready for dispatch. Any errors with card numbers or expiry dates will only become apparent at this stage. We will telephone you to see if you have entered any card details incorrectly. We have usually found that such problems can be sorted out in a friendly and helpful way. Nevertheless, if you are using a UK issued card the most likely explanation is that the card is expired, has insufficient credit available or is being blocked by your card issuer. In these situations you should contact your card company to find out more information. 

If you are ordering from overseas, particularly the USA, it is probably because your card issuer is blocking overseas transactions. Many card companies now block Customer Not Present (CNP) transactions where the purchase is taking place outside of the country of card issue. You need to inform your card company that you wish to perform a CNP transaction with a UK company and they will remove the block from your card. Your transaction can then be authorized.

If we have your items in stock your item will generally reach you in 3 to 5 working days in the UK and about 7 working days to the rest of the world. If we do not have the item in stock we will attempt to order it in for you and in this case aim to supply your order within 7 to 10 working days in the UK and 14 working days to the rest of the world. If we are unable to fulfill your order in this time, we will contact you to ask if you can wait and give you the option to cancel or change the order if you can't. 

You are under no obligation to keep the product.  Please complete the “Goods Return Form” [click here to download] giving your name, order number and the action required and enclose it in the parcel.  We strongly recommend that you use recorded delivery, or some other way of proving you shipped the parcel, as we accept no liability for items lost in the post. Returns from overseas must be marked clearly with "Returned goods of UK origin" to allow UK Customs clearance. If you do not follow these instructions and Customs charge duty on the return we will reject the parcel and it will be returned to you. Provided we receive it back in a saleable condition with the original packaging we will refund you or replace the item. (see Returning Items below) In the case of overseas transactions, you will unfortunately have to pay for shipping costs both to return the item and to ship the replacement. You do not have to pay duty again if the item is a replacement. If we have shipped the wrong item or size we will pay all shipping charges to correct the error.

Returning Items:

Please ensure that all items are returned with their original packaging and labels where applicable. We request that shoe boxes etc. are wrapped with suitable material ie: brown paper. Any box that has been taped shut and defaced with labels will be refused by our returns department and returned to the sender or subject to a £10 re-boxing charge. 

SPECIAL ORDERS 

Although we have a huge range of products, some of the items shown on our website are not kept as stock and therefore cannot be dispatched on a Next Working Day delivery service. These items are classed as Special Order items and as such are not included in our Standard Returns or Payment Policies. A special order item is non-returnable and payment will be taken before the item is ordered from our supplier. This also includes any item made to measure from information/sizes provided by the customer. Stockley Online is happy to advise and help customers with their purchases but cannot be held responsible for any subsequent decisions made by customers.

Stockley Trading, Units N10/11, 
Riverside Industrial Estate, 
Bridge Road,
Littlehampton. 
West Sussex.  
BN17 5DF
 

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your explicit consent. The type of information that we will collect about you includes: your name, address, phone number, email address and credit/debit card details. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. Your contact for privacy matters is James Macgregor. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. 

The security certificate displayed on the StockleyOnline Index page ensures secure communication between your own computer and the StockleyOnline Web Site. The Site then transmits the information to our offices using state of the art, 128bit encryption. Sensitive emails are never stored in clear. All StockleyOnline data is held in a system immune to outside interference and in accordance with the law.
     

Telephone 01903 732392         
Fax 01903 732754  
 

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact one of our customer service advisors at sales@stockleyonline.co.uk before placing an order with us. 

These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. 

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you. 

A Contract between the customer and Stockley Online for the sale of our products will only exist once an order has been accepted, processed and dispatched. This does not affect the customer's statutory rights.